Privacy Policy

1. Introduction

Welcome to RugZora (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring your personal information is handled with the highest standards of safety, discretion, and compliance. This Privacy Policy outlines our practices regarding data collection, usage, sharing, and protection when you visit or make a purchase from rugzora.com.

2. Information We Collect

3. How We Use Your Information

• To fulfill and deliver your rug orders, bespoke weaves, and sample swatches.
• To provide order tracking updates, loom progress notifications, and invoices.
• To respond promptly to customer concierge inquiries and bespoke design consultations.
• To securely authenticate and maintain your RugZora patron account.
• To prevent fraudulent transactions and maintain platform security.

4. Third-Party Services & Integration

We work only with reputable, industry-certified service providers to power our platform:

• Supabase: Encrypted cloud database and secure authentication provider.
• Razorpay & Payoneer: PCI-DSS compliant payment gateways for domestic and international checkouts.
• Logistics Partners: Trusted courier networks (DHL, FedEx, Blue Dart, Delhivery) strictly for physical delivery.

5. Data Security & Storage

We implement industry-standard AES-256 encryption, HTTPS SSL protocols, and row-level security policies. Your data is restricted only to authorized personnel directly involved in crafting and delivering your carpets.

6. Your Rights

You have the right to access, rectify, or request the deletion of your personal data stored with us at any time. You may also opt out of any marketing newsletters by clicking the unsubscribe link or contacting our team.